Root Digital guarantees you unlimited revisions according to your selected packages. Customers can ask for revisions as per the package and no additional fee will be charged, however, design and concept remains same. Revision turnaround time would be 48 hours.
Root Digital ensures 100% customer satisfaction with our unlimited free Revision Policy
which enables you to improve on your initial design brief free of charge through your account
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
If approved, all purchases above $15,000 will be refunded in equal monthly installments of $5000.
In case of any dissatisfaction from any design services provided by Root Digital, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special/Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as per the chart below:
You will not be eligible for a refund if:
The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.
All design order files are delivered to Account Area as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
date and time of design order delivered to client's account area.
All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.
We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer Support.
We only keep a record of your finalized design for 3 months after we provide you the final
If you require the final files again after 3 months, we can redesign them for an additional fee.
YOU agree that Root Digital is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "..@root-digital.com" or/and any toll-free number that is not mentioned on our website. Root Digital should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Root Digital Website.
To access Root Digital services you may be asked to provide certain registration
details or other information. By accepting these terms & conditions, you hereby acknowledge
all the information provided by you will be correct, current, and complete. If American Web
Builders believes the information that you have provided is not correct, current, or complete,
Root Digital has the right to refuse your access to any services or any of its
resources, and to terminate or suspend your account at any time.
Root Digital is operating under a compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.
We won't entertain or refund any orders if the client stays non-responsive for 45 Days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 45 Days then the client has to pay an extra caution fee i.e. $150 for re-initiating the project.
Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.